Referral Information
Accessing Our Services: Referral and Payment Options
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Step 1: Getting a Referral
An appointment with a General Practitioner (GP) is often the first step to accessing mental health support. Your GP can work with you to develop a Mental Health Care Plan, which allows you to claim a Medicare rebate for our services.
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How It Works with Medicare:
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Clients referred under Medicare will pay the full fee for their sessions and receive a rebate, leaving an out-of-pocket expense.
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To streamline the process, your GP can fax the Mental Health Care Plan to our friendly admin team at 03 4206 7738 or email it to admin@mentalhealthcg.com.
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Private Payment Option
If you prefer, there’s always the option to pay the full fee without needing a referral or Mental Health Care Plan. This is ideal for individuals seeking immediate access to our services or those who have already used their Medicare session allocation.
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What Happens After We Receive Your Referral?
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Once we receive your Mental Health Care Plan via fax from your GP, our team will contact you to arrange your first appointment. If you haven’t heard from us within a few days, it’s possible we haven’t received your referral. In that case, please don’t hesitate to call us directly at 0425 831 176 or email us at admin@mentalhealthcg.com to follow up.
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Next Steps:
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We will email you a secure link to complete your details, review and sign the client consent form, and confirm the fee structure.
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If you prefer, you can call us first to book an appointment and then organise your Mental Health Care Plan with your GP.
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Alternatively, you can book an appointment online through our Halaxy booking system. Your booking will be confirmed via email.